Internet Troubleshooting

What do you do when your internet connection goes does? Go get a board game or cards? Call your IT friend from work? Bang on the desk until the page loads? While most of these are good solutions, getting your connection running again is pretty simple. As long as nothing is wrong on your provider’s end, that is.

Perform each step by itself. Try to load a webpage after each step to see if it is working.

  1. Check your connections.
  2. Shutdown your computer and boot it up again.
  3. Unplug your router, if you have one, for 30 seconds then plug it back in.
  4. Unplug your cable/dsl modem for 30 seconds then plug it back in.
    Wait for the “Internet” or “DSL” or “Cable” light to light up.
  5. Repeat Step 3.
  6. Repeat Step 2.
  7. Open Control Panel -> Network Connections and Delete the “Local Area Connection”, then reboot.

If none of these steps fix your connection, there is probably a problem at your provider and you should call their tech support line.

Hint: Print this page and keep it by your computer so you have it when the internet does go out. Also, write the tech support number on the print out for convenience.